Returns & Exchanges

At Factory Direct Prices, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. By cutting out the middleman, we provide a streamlined return process that ensures you get your refund or exchange as quickly as possible.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided by our system and securely package your items in their original packaging.

3

Ship the Package

Drop off your package at any authorized carrier location; keep your tracking receipt to monitor the status of your return.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing